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Liberty Hill ISD

Building Champions in Academics, Character, and Community

Transportation FAQs

FAQs

Transportation FAQs

  • Clothing, lunch boxes, water bottles, and books are typically kept on the bus or are returned to the campus.  


    Valuable items are given to the Transportation Director for safe keeping (e.g. electronic devices, cell phones, laptops, tablets, and glasses).
    Band instruments labeled with the student’s name will be sent to their campus, all others will be sent to the high school band director. 

  • Check the SMARTtag Student Ridership Parent Portal to receive the latest bus information. (route number, stop location, pick up and drop off times)

  • Check the SMARTtag Student Ridership Parent Portal for bus route information.

  • We are hiring for multiple transportation positions. Learn more and apply below:

  • Large items like musical instruments, athletic equipment, school projects, fundraiser items, etc., that cannot be held in the student's lap, or safely stored on the bus are not allowed.

  • Please have your student report it to their driver, their home campus, or submit an anonymous alert on our anonymous tips webpage.


     

  • Parents of Pre-K, Kindergarten, and 1st-grade students must be present at the bus stop with their children. Parents of students with special needs must also be at the stop unless the student’s Transportation Services Supplement allows them to be left unattended.

  • The main number for LHISD Transportation is 512-379-3250.

  • After each trip, drivers check the bus for any items left behind. If the owner is known and time permits, the driver will deliver the item to the campus front office. Unidentified items can be claimed by the student on their next ride or the following day, whichever comes first. Valuable items may be turned in to the Dispatch office for safekeeping.

  • Remain calm. If you suspect your child is lost, first check the SMARTtag Student Ridership Parent Portal to confirm if they boarded the bus.

    If they did, contact our Dispatch office at 512-379-3250 and select your child's assigned terminal based on their route number.

    Please provide detailed information (student's full name, ID number, route number, stop location, description, etc.) to help locate them.

  • Several factors may cause your child’s bus to run late, such as mechanical issues, traffic, weather, or incidents involving the driver, monitor, or another student. If the bus is delayed, check the SMARTtag Student Ridership Parent Portal for its location and estimated arrival time.

  • If your student's bus does not arrive for morning pickup, it is still expected to operate the afternoon routes. If the assigned driver is unable to transport the students for any reason, another driver will be assigned to help. Please note that in this situation, the student may arrive later than expected at their destination.

  • Students may be required to walk up to 2 miles to reach their designated bus stop, in accordance with district transportation policy.

SMART Tag FAQs

  • SMART tag is a full-featured system designed to streamline services for transportation.

    The system feature ensures authorized bus ridership resulting in increased safety and security of students who utilize school bus transportation. Passive Radio Frequency Identification (RFID) technology and cloud-connected tablet computers in each school bus provide accurate, near real-time information.

    Secured Mobility LLC, is a privately-held technology company located in Georgetown, TX. As the developer of SMART tag, Secured Mobility has leveraged over a decade of experience in developing security software, hardware and deploying cloud-hosting infrastructure.

  • The SMART tag transportation feature is designed to enhance communication between the transportation department and the parents of student riders. Parents may see if their child is on the bus and approximately when the bus will arrive at the stop. Additionally, parents may opt to be notified via text of the estimated bus arrival time to their stops.

  • Enroll through the parent portal, parents must be registered to use the Parent Portal to view bus activity.

  • Yes, in order to foster increased student safety and security as well as to provide a more efficient process of loading and unloading our buses, SMART tag ID badges will be required for all riders.

    If a student does not have their SMART tag at the bus stop, the driver must personally log them in. This is more time consuming than students tagging in, and can delay a route.

  • All students are required to have their Smart Tag with them to load the bus. Students who do not have a card for 5 days will be required to replace their Smart Tag.

    What is the cost of replacing your students' Smart Tag?

    • Tag - $5
    • Basic Black Lanyard/Protector Combo - $1
    • Smart Tag Lanyard W/ Detachable Feature - $2

    How to Pay:

    Pay online at the LHISD RevTrak webpage here. Cash or Check, please complete the following form for payment Cash/Check Payment, then send the payment to the front office of your students campus. 

    Please make sure you include your students' full name, grade, campus and student ID in online purchases.

    Once the Transportation Department receives the payment, we will reprint the card.  Your student will be able to pick up their new Smart Tag, with a receipt, in the Office the next day.

    For further information, you may call the Transportation Department Monday – Friday, between the hours of 8:00 a.m. – 4:30 p.m. at 512-379-3250.

  • Yes. Students are required to maintain their badges from year to year.

  • No information is stored on a SMART tag ID badge.

    The SMART tag system utilizes Radio Frequency Identification (RFID) technology and cloud-connected tablet computers. The technology is passive, meaning that the ID card does not have a continuous signal so students will not be tracked when they are not on the bus.The ID cards only power up to talk to the SMART tag Driver Tablet when the student is on the bus.

    Also, only the student’s name and associated bar code will be printed on the ID badge. The bus driver will be able to view the student’s picture, name, ID number, seat number, school, grade, and bus stop.

  • Yes, the parent can view a student’s ridership activity for the current day or any previous day of the school year, under the activity history, with the Parent Portal App. Please note that it may take up to several minutes from a student loading/unloading the bus for SMART tag to update its records due to network connectivity.

    Parents should be aware it may take longer if there is a poor signal or the network provider is experiencing a delay/latency issue is out of Liberty Hill ISD’s control.

  • The SMART Tag app is available on iPhone and Android devices:

    • Apple App Store Link
    • Google / Android Link

     

    The parent must be registered for the Parent Portal to receive a notification. There is no cost to parents to utilize the SMART tag Parent Portal. The portal may be accessed directly at https://www.parent.smart-tag.net. The Parent Portal can alert/notification when the bus is approximately 10-15 minutes prior to pick-up and drop-off.