What is Parent Square?

• Parent Square is a mass communication system that school districts use to communicate district messaging and campus-level messaging. Liberty Hill ISD will utilize Parent Square as its email communication system for the 23-24 school year and beyond.

How do I get started?

1. Download the App for Android or iPhone

2. Log in using your Liberty Hill ISD Google Account (Employees) or Skyward email (Parents)

3. Verify your Information (you’ll only need to do this once)

4. Set Your Notification Preferences to Instant or Digest (once a day) depending on your preference

5. Set your Language Settings 

Can I use Parent Square now?

• The system is now live. Current Staff and Students (6th grade and higher) may log in using their Liberty Hill ISD Google Account, and Parents using the email account we have for them in Skyward. 

What if my email, phone number or name is incorrect in ParentSquare?

• Please verify that your information is current in Skyward Access as ParentSquare pulls information directly from that system. If you have a change to make, go into Skyward, select Contact Information, update it and then hit the button that says, "Request Changes." Some information requires further verification in order for the registrar to accept the change.   
• New students to the district will not be loaded into ParentSquare until after the first days of school. ParentSquare updates information nightly. Any changes will be reflected within 24-48 hours.

I have questions. Who can I go to?

• If you have questions, check the ParentSquare Parents Guide, Teacher Guide, or Student Guide, or information, troubleshooting and commonly asked questions and answers. For further assistance, please:
• If you need help from Liberty Hill ISD, message our team here. 
• Go to HELP (?) in the right hand corner of the desktop version or the Help tab on the app (under the triple bar icon at the top left) and utilize ParentSquare assistance, employees will have a chat feature available at this screen.
• Email support@parentsquare.com and request assistance from experts in ParentSquare support or
• Call ParentSquare at 888-496-3168.

I am trying to log into my ParentSquare but receiving the message Account Not Found. What now?

• Please make sure you are using the same email that you use with your student's Skyward Family Access account. You can correct or edit information in Skyward Family Access, and REQUEST CHANGE and SAVE. After you provide any proof documents the registrar requires, once approved, Skyward will sync with ParentSquare and you'll be able to sign in with the same email you use in Skyward. 

How do I add my spouse for my children so he can also communicate in ParentSquare?

• If you add your spouse in Skyward Family Access, and hit REQUEST CHANGE, SAVE. Once approved, Skyward will automatically sync with ParentSquare the next night and you will both have access.

All district and school, grade level and classroom information will now be sent to your computer or phone via email and/or text. For even more convenience, download the ParentSquare app (available for free for iOS and Android devices).

Watch these ParentSquare Parent Videos 

• 3-Minute Overview
• Parents—Getting Started Video (ParentSquare resumen para padres - español)
• Introduction for Parents (Introducción a ParentSquare - español) 

How it Works

• How to confirm your contact information (Cómo confirmar su información de contacto - español)
• Manage Your Account Settings (Administrar la Configuración de su Cuenta - español)
• Download the mobile app ▶️ (Configuración de las notificaciones - español)
• Notification settings (Notificaciones - español)
• Language settings  (Configuración de idioma - español)
• Parent Dashboard (Portal Para Padres - español)
• Parent panel in the iOS app (Panel de padres en la aplicación de iOS - español)
• View Class Posts  (Ver publicaciones de clase - español)
• Appreciate a Post (Apreciar una Publicación) - español)
• Comment on a Post (Comentar en una Publicación - español)
• View, Send or reply to a direct message (Enviar un mensaje privado - español)
• Sign up to volunteer or bring an item (Regístrese para ser voluntario o traer un artículo - español)
• RSVP for an Event (Responder para un Evento - español)
• Subscribe to your ParentSquare calendar (Suscríbase a su calendario ParentSquare - español)
• Fill out a form/ or permission slip (Completar un formulario/ o hoja de permiso - español)
• View a secure document  (Ver un documento seguro - español)
• ​​​​​​​Sign out of the application (Cerrar sesión en la aplicación - español)

Troubleshooting

• Troubleshooting - Parent Isn't Receiving Notifications
• Missing a child/Missing a school/Staff is also a Parent (Merge Accounts)   (Falta un hijo? / Falta una escuela? - español)
• Update Your Email Address, Phone Number or Home Address in Skyward Family Access
• Change or Reset Password  (¿Cómo cambio / reinicio mi contraseña? - español)
• Student No Longer Attends School or has Graduated  (El estudiante ya no asiste a la escuela o se ha graduado - español)

Watch these ParentSquare Teacher training courses.

• Getting Started - Basic Navigation
• Self-Paced Teacher Training 101
• Teacher Webinar 101 
• Teacher Summer Camp 2022: Aug. 8-12 or Aug. 15-19, 2022

Connect with Resource Groups

• facebook.com/groups/psusergroup  - Best source for ideas and to link with other users
• facebook.com/ParentSquare 
• twitter.com/ParentSquare
• linkedin.com/company/ParentSquare

Communication Tips

• Best Practice Guide: Family Communications
• How to Write Better Posts to Connect with Parents
• 7 Ways to Maximize Parent Support
• One Touch Per Month
• Why Communicate with Parents?
• Liberty Hill ISD: Schedule all Posts to Parents to arrive between 7 a.m. and 7 p.m. to respect time boundaries
• If Family Two is not showing up in Parent Square, instruct parents to log into their Skyward Family Access and make sure Family Two has an email address and phone number. Make any needed edit, then select REQUEST CHANGE, and Save. Then, once the registrar approves the change, after receiving any required documentation, Skyward syncs with ParentSquare automatically over night. 

Make sure to include the following items

• Welcome Post - Select the Option for Do not notify (only post on 'Posts' page)
  • Utilize a template located within the ParentsSquare Menu, by selecting “New Posts” then following the directions below.
• How to Create a Newsletter/Post from a Template 
• Add Teacher, Room Parent or Teacher Assistant to a Class
• Schedule Meet the Teacher Appointment Sign-Ups
• Open the dialog with parents, sending them a Direct Message with photos or feedback of their student at school
• Request a Wish List or other Sign-Up Lists for Parents
• Create groups for subsets of students, clubs, UIL groups
  • Be sure your StudentID’s are 6 digits long in your spreadsheet before uploading, Go to Format Number, Set Custom Number Format to 000000
• Add Events to your class Calendar
• Upload Files/Forms/Flyers you want accessible to Parents
• Access your Class Directory
• Download the Mobile App
• Check out Frequently Asked Questions
• Understand Best Practices for Team Teaching
• For more tips and tricks, see the ParentSquare bank of information.